October 28 'Team Building, Customer Support Skills, and Work Force Retention!' Meeting at the Hotel Hershey

KEYPOCC held its Fall 2022 meeting at the The Hotel Hershey, one of the finest Historic Hotels of America and the 'Sweetest Place on Earth'! Known for its refined elegance, signature service, and abundant amenities, The Hotel Hershey is a one-of-a-kind destination in Chocolate Town, U.S.A.

KEYPOCC President Jeanne Mumford opened the meeting and then introduced the first speaker of the day, Cherie V. Peterson, BA, Distance Education Program Coordinator, Institute for Learning, ARUP Laboratories, who led a discussion on 'Communicating when there is potential for conflict'. You can download a handout from this talk here.

Zach Fortuna, Global Marketing Specialist at ARDx Informatics then provided a short presentation on RALS connectivity and how the system can provide 'PAIN RELIEF at the Point of Care'. Click here for a copy of this presentation.

Dr. Diane Davis MLS (ASCP)CM, SC CM, SLS CM, Professor Emeritus, Medical Laboratory Science, Salisbury University, then provided the seconf presetnation of the day titled 'Recruiting Medical Laboratory Staff - An Educator’s Point of View'. This talk discussed how clinical laboratories are in the midst of a severe workforce shortage and suddenly find themselves having to find ways to recruit and retain qualified staff.

Rajan Patel from Roche Diagnostics then provided the next vendor presentation and discussed Roche's connectivity software solution.

The Fall Meeting closed with a KEYPOCC Business Meeting and Future Planning.

KEYPOCC Board members (from left to right) Treasurer, Meaghan Quinn, Nemours Children's Health, Wilmington, DE; Vice President, Mickayla Karikari, MHA, MLS(ASCP)CM, Johns Hopkins Community Physicians Baltimore, MD ; President, Jeanne Mumford, MT(ASCP), Johns Hopkins Medicine, Baltimore, MD; and Secretary, Lilah Evans, MT(ASCP) Thomas Jefferson Hospital Philadelphia, PA.

During this time, KEYPOCC Bylaws were discussed and board positions for President, Vice President, Secretary, and Treasurer were highlighted.

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